Customer Service and Office Manager

Closing date:
Salary: Up to £25,000 (depending on Skills and Experience)
Contract type: Permanent / Working hours: Full time
Location: Newark, The Kiln, Waterside, Mather Road, Newark NG24 1WT
The Wildlife Trusts is a grassroots movement of people from a wide range of backgrounds and all walks of life, who share a set of common beliefs. It has more than 850,000 members, including 200,000 junior members, 38,000 volunteers and 2,800 staff across the UK. Each of the 46 independent Wildlife Trusts has been formed by groups of active and motivated people getting together to make a positive difference to wildlife and future generations, starting where they live and work. We work in every part of the UK, on Alderney and the Isle of Man.

The movement’s central charity, the Royal Society of Wildlife Trusts (RSWT) leads the development of the movement and works to build trust and to represent the interests of the movement whenever a strong united voice is required. Together, the 46 Trusts and the central charity are known as The Wildlife Trusts.

This is a time of immense change when the laws protecting our environment and wildlife are at risk. People across society are suffering more than ever from lack of access to, and connection with, nature. We are currently in the process of finalising a new ten year strategy where we will (hopefully) be adopting a bold goal that, by 2030, nature will be in recovery with abundant and diverse wildlife everywhere, and that natural processes will be creating wilder landscapes where people and nature thrive.

For this to happen, the central charity (RSWT) needs someone to bring together and facilitate a culture of best practice within the office of The Wildlife Trusts. This will include raising awareness of health and safety practices, the smooth running of the RSWT office, along with reviewing and managing contracts for maintenance, cleaning and shredding services. You will also oversee reception to ensure we are delivering a professional and friendly service to our clients and customers. You will also be required to co-ordinate and review existing administrative processes with a view to improving and streamlining these.

We are looking for someone with enthusiasm and drive, and substantial experience of office administrator responsibilities, systems, and procedures with a proven track record of being able to multitask effectively. Experience of office administration within the NGO sector is desirable but not essential. This is an amazing opportunity for an innovative, capable, and passionate person who understands both nature and people.

You will need to enjoy working in a fast-paced environment, be organised and resourceful and have an eye for written detail as well as excellent influencing skills, ability to remain calm under pressure and excellent interpersonal skills. You will be part of a tight and dedicated central team. You will need to have excellent collaboration to achieve our new and exciting vision.

We want our people to be as diverse as nature, so we particularly encourage applications from people who are underrepresented within our sector, including people from minority ethnic backgrounds and people with disabilities. We are committed to creating a movement that recognises and truly values individual differences and identities.

As a Disability Confident employer, we are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let us know if you require any adjustments to make our recruitment process more accessible.